Privacy Policy

This Privacy Policy explains how Pyramid AI collects, uses, discloses, and retains personal information in connection with pyramidwaitericon.click and related business activities. It is intended to provide a general notice for users in Australia and others who interact with our site or services.

Effective DateAs stated in policy

ScopeAll users of our services

QuestionsContact

Privacy email

info@pyramidwaitericon.click

Telephone

+61 417 856 500

Mailing address

65 Irinyili Street, Bonner, ACT, 2914

Privacy contact

Contact Page

Data category

Information We Collect

We may collect contact details, account or inquiry information, business information you provide, technical data such as device and browser details, usage data, and any content submitted through forms, messages, or project discussions. In the context of AI software development and implementation services, this may also include information about your business processes, system requirements, and project specifications.

The categories of information collected depend on how the site and related services are used.

Collection source

How We Collect Information

We collect information from you when you submit an inquiry, request services, communicate with us, or otherwise interact with the site. We also receive technical and usage information automatically from your browser or device, and we may obtain limited information from service providers that support hosting, analytics, security, or communications.

Some information is provided directly, while other information is generated through normal site operation.

Cookie category

Cookies We Use

The site may use essential cookies to support page functions, security, and form handling, as well as analytics cookies to understand site performance and usage patterns. Where applicable, preference cookies may help remember limited settings. Cookies may be session-based or persistent, depending on their purpose.

We use cookies and similar technologies for essential operation and basic analytics.

User control

Cookie Controls

You can usually control cookies through your browser settings, including blocking some or all cookies, deleting stored cookies, or setting alerts before cookies are placed. If you disable certain cookies, parts of the site may not function as intended, particularly features that rely on basic session handling or security controls.

Browser settings and related tools can be used to limit or remove cookies.

01 · Purpose

How We Use Information

We use personal information to respond to enquiries, provide and improve our services, manage client relationships, operate and secure the site, maintain records, analyse performance, troubleshoot technical issues, and comply with legal and regulatory obligations. Where relevant, we may also use information to support project scoping, implementation planning, and ongoing service delivery in connection with AI software development and business implementation work.

We use information only for operational, administrative, and compliance purposes connected to the site and our services.

02 · Sharing

Service Providers and Partners

We may share personal information with hosting providers, analytics services, security vendors, communication platforms, professional advisers, and other contractors that support our operations. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their functions.

03 · Legal basis

Legal Disclosures

We may disclose personal information where required or authorised by law, including in response to lawful requests from regulators, courts, law enforcement, or other government authorities. We may also disclose information to protect our rights, users, systems, or property, or to investigate suspected unlawful activity or security incidents.

Legal disclosures are limited to what is necessary in the circumstances.

Your Privacy Rights

Subject to legal limits, you may ask us to access, correct, or delete personal information we hold about you, and you may object to or restrict certain processing where applicable. You may also raise concerns about how we handle your information. We may need to verify your identity before acting on a request.

Available rights may vary depending on the nature of the information and applicable law.

Making a Request

To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We will review the request, respond within a reasonable period, and explain any refusal or partial refusal where the law allows.

Requests are assessed case by case and may require supporting information to confirm identity and scope.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain records, resolve disputes, meet legal obligations, and support security and business continuity. When information is no longer needed, we take reasonable steps to delete it or de-identify it, subject to backup and archival processes.

Retention depends on the reason the information was collected and any legal or operational need to keep it.

Changes to This Policy

If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a later effective date is stated.

We may revise this policy to reflect operational, legal, or technical changes.